Refund Policy

At TripOutdo, we strive to ensure that your travel experience is smooth and satisfying. However, we understand that plans may change, and you may need to cancel or modify your bookings. This Refund Policy outlines the terms and conditions under which refunds are processed for services booked through TripOutdo.

1. Cancellation and Refund Eligibility

Refunds are available based on the type of service and the time of cancellation. Please note the following guidelines:

  • Flight Bookings: Refunds for flight cancellations are subject to the airline’s policies. Some tickets may be non-refundable, while others may incur cancellation fees.
  • Hotel Bookings: Refund eligibility for hotels depends on the hotel’s cancellation policy. Some hotels offer full refunds for cancellations made within a specified time frame, while others may charge a cancellation fee.
  • Tour Packages: Refunds for tour packages are available if cancellations are made within the time frame specified in the booking confirmation. A cancellation fee may apply depending on the timing of the cancellation.
  • Transportation Services (Car Rentals, Transfers): Refunds for transportation services are subject to the provider’s policies. Non-refundable bookings may apply.

2. Non-Refundable Services

Certain bookings are marked as non-refundable at the time of purchase. These include, but are not limited to, promotional offers, last-minute deals, and certain discounted packages. Please review the terms and conditions carefully before finalizing your booking.

3. Refund Request Process

To request a refund, please contact our customer support team with the following details:

  • Booking reference number
  • Reason for cancellation
  • Relevant travel dates and service details

Our team will process your request and provide a refund status update within 5-7 business days.

4. Refund Processing Time

  • Flights and Hotels: Refunds for flights and hotels, once approved, typically take 7-14 business days to process, depending on the airline, hotel, or service provider’s refund policy.
  • Tour Packages and Other Services: Refunds for tour packages or other services may take up to 14-21 business days after confirmation of the cancellation.
  • Payment Method: Refunds are processed through the original payment method. In cases where this is not possible, an alternative method will be discussed with you.

5. Partial Refunds

In certain cases, a partial refund may be issued depending on the terms of the service provider, cancellation timing, and any applicable fees. TripOutdo will inform you of any deductions that apply to your refund.

6. Service Fees and Charges

Please note that certain service fees, taxes, and administrative charges may be non-refundable. These charges will be clearly outlined during the booking process and will be deducted from your refund amount where applicable.

7. Modifications to Bookings

If you need to modify your booking (e.g., change dates or services), additional charges may apply, depending on the availability and policies of the service provider. Modifications are subject to the provider’s terms, and not all changes may be eligible for a refund.

8. Refunds Due to Unforeseen Events (Force Majeure)

In the event of cancellations due to unforeseen circumstances such as natural disasters, political unrest, or global health crises, refunds will be handled in accordance with the policies of the airlines, hotels, or other service providers involved. TripOutdo will work to secure the best possible refund or credit for future travel under such circumstances, though refunds are not guaranteed.

9. Contact Us

For any questions or concerns regarding refunds or cancellations, please contact our customer support team:

TripOutdo
Email: info@tripoutdo.in
Phone: (+91)94671-67782, (+91)93197-91495

We are committed to providing transparency and fairness in our refund processes. Please review all terms and conditions carefully before booking, and feel free to reach out if you need assistance.